WARRANTY IN SHORT
1. Register your purchase
2. Do a service minimum every 5th year
3. AVA supports you with low price spare parts and DIY videos
4. Get help from AVA if you do not want to do it yourself
WHY DID WE MAKE THE AVA OF NORWAY WARRANTY
A recent EU report* shows that domestic pressure washers have too short lifespans.
AVA thinks this cannot continue, and the cycle of “use and dispose” must be replaced with “maintain and repair.” We aim to reduce waste and over use as much as possible.
We want everyone to be able to repair and maintain their AVA.
Just as one maintains their lawnmower or chainsaw, a pressure washer lasts much longer with regular maintenance. We want to help you make the process easy, simple, and affordable.
Follow our service program and get up to a 20 year extended guarantee.
We have created a warranty scheme where we cover up to twenty years, depending on product model.
The only thing you need to do, is perform a service at least once every 5 years.
HOW OUR WARRANTY WORKS
1. Register your new AVA high pressure washer at https://avaofnorway.typeform.c...
Register the purchase on our website within 6 months from date of purchase.
Register here: https://avaofnorway.typeform.c...
2. Perform service if necessary and at least every 5 years.
A high-pressure washer will last much longer if it is serviced regularly. We will help you so that you can easily and reasonably do this yourself. By registering service performed on our website, the warranty is extended by 5 years. For the AVA GO, V6 and Smart models, the warranty is extended up to 10 years, for AVA Master and Evolution a full 20 years.
Get help and order a service set for your washer
You will find “non-profit” service kits, instructional videos and information on what you need on our website. AVA can also take the service for you if you wish.
Other things you might be wondering:
A 20 year warranty, how is that possible?
AVA believes we cannot continue to use and dispose products as we have become accustomed to. Together we can make products last longer. AVA builds products that are made to last and quality has influenced our design since day one. If you take care of your washer with regular service, the service life will increase considerably.
Is it difficult to service yourself?
At avaofnorway.com/garanti you will find step by step videos and everything you need to service your machine. If this proves too difficult, you can get your service done at a service center.
What is covered by the consumer guarantee?
The guarantee covers the cost of parts and labor if for example your pressure washers motor, power transmission, or electrical components fail. You can think of it as coverage over all the things not covered via the service kits, where worn down parts such as valves and seals are replaced.
What is not covered by the consumer guarantee?
The pumps worn down parts are included in the service kits and are not covered. Accessories, for example hoses, pressure pistol, and nozzles are parts that wear down over time and are “used up” during use. If a nozzle has reached the end of its expected lifespan, it is not covered. All accessories are covered for up to 5 years if there is a manufacturing defect as stated in the Consumer Purchase Act.
Questions and answers can you find here: https://www.avaofnorway.com/ho...
Spare parts and service kits
We are also launching AVA STORE where you can buy service-kits and non-profit spare parts directly from AVA.
Learn more at https://www.avaofnorway.com/wa...
*Source reference EU: LINK Preparatory study of Ecodesign and Energy Labelling measures for High Pressure Cleaners
Reference; EU Report June 2020, ISBN 978-92-76-10631-9:
Rodríguez-Quintero, R., Paraskevas, D., Viegand, J., Sweeney, K., Preparatory study of Ecodesign and Energy
Labelling measures for High Pressure Cleaners, EUR 30080 EN, Publications Office of the European Union,
Luxembourg, 2020, ISBN
978-92-76-10631-9, doi:10.2760/25603, JRC119856.
Page 188 EU confirms that the life of high pressure washers is too short
Page 106 EU confirms that it is not profitable to repair domestic high pressure washers today