Shipping and delivery policy

Free Shipping: Enjoy complimentary shipping on all orders with a total shopping cart value exceeding £50. This offer is automatically applied at checkout, ensuring a seamless shopping experience.

Standard Shipping Charges: For orders with a shopping cart value under £50, a flat rate of £7 (inclusive of VAT) will be charged. This rate is applicable for all Mainland UK orders.

We only deliver to the United Kingdom to Mainland UK addresses. Unfortunately, UK carriers do apply additional delivery surcharges to certain areas which we cannot avoid, which we need to pass on.

These areas include the following locations: Scottish Highlands, Scottish Islands, Isle of Man, Isle of Wight and Northern Ireland. If you live in one of these areas, please contact Customer Service for a quotation before ordering, as the surcharge varies by location.

We are sorry, but we do not currently ship to the Channel Islands.

We do not offer shipping to P.O. boxes.

Orders must be submitted and paid for before 13:00 p.m. during a business day to meet shipping criteria for processing on that same day. Orders placed after this time or on a weekend day or holiday will be processed the following business day.

Orders can take between 2-3 business days (excluding weekends and holidays) to deliver. We strive to process and dispatch your orders promptly. Should you have any queries or require assistance, our Customer Service team is here to help.

The shipping process involves picking, packing, and getting the order ready for shipment. Once the order is picked up by the courier, it is considered ‘shipped’. The amount of additional time for delivery will depend on the courier’s schedule. Order processing time applies to all orders and may delay orders depending on order volume.

Once an order is shipped, tracking information will be sent to you automatically.

Normally, once an order is placed, we are unable to cancel your order or make any changes. However, if you would like to cancel an order, please contact our Customer Service as soon as possible. Please make sure all information is correct before placing your order.

If you did not receive your order or the tracking information states ‘delivered’ and you have not received the order, please get in touch with Customer Service to request assistance. We may request your assistance in the form of a statement to file a missing order claim on your behalf.

Please contact Customer Service via the website to request assistance. Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim. Example: a picture of the box and/or damaged item(s).

Please contact Customer Service to request assistance. Any item(s) that are missing will need to be reported within ten days of delivery.

No, purchases from our online site and any physical stores are considered separate. Any item(s) purchased at a physical store will need to be addressed with that store directly.

We reserve the right to use several couriers depending on our requirements. Once the item(s) are shipped you will receive a tracking number with the details of the relevant courier.

We currently only have one standard shipping offer, which is delivery in 2-3 business days within Mainland UK.