The following conditions of AVA of Norway's Consumer Guarantee shall apply:

  1. In accordance with these conditions, AVA of Norway repairs, free of charge, defects in the product's electric motor, condenser, power transmission to pistons, swivels, circuit breakers, wires, and micro switches, provided we are notified of such defects within a reasonable time after the consumer discovered or should have discovered the defect, and at the latest within a maximum of 10 years for the AVA GO, AVA Smart, AVA V6 and AVA Easy, or 20 years for the AVA Master and AVA Evolution, after a documented purchase date (each period a "Guarantee Period"). For the notification of the defect, please see paragraph 4 below.
  2. This Consumer Guarantee is conditional on (A) that the consumer registers the purchase on AVA warranty registration no later than 6 months after the date of purchase, (B) that the product is used in accordance with the instructions provided by AVA of Norway, (C) that the product has been maintained at least every five years, in accordance with the maintenance instructions, and (D) that each completed maintenance is registered and documented no later than 6 weeks after completion. The customer shall follow all applicable local rules, regulations, and guidelines, i.a. for electrical works.
  3. Repairs under this Consumer Guarantee are to be undertaken either by AVA of Norway, at its own discretion, repairing or replacing a defective component in the product, or by the consumer doing the same in agreement with AVA of Norway. This Consumer Guarantee represents the full terms of an extended product guarantee from AVA of Norway. AVA of Norway shall have no liability for any claims arising from any defect in an AVA product upon the expiry of the relevant Guarantee Period.
  4. This Consumer Guarantee does not affect the customer's statutory rights as a consumer. This Consumer Guarantee is a manufacturer's guarantee from AVA of Norway, which applies in addition to the consumer's rights under the Consumer Rights Act 2015 and other mandatory legislation, and may be amended from time to time. Claims under the Consumer Guarantee can only be submitted directly to AVA of Norway.
  5. This Consumer Guarantee does not apply to faults, damages, and deficiencies caused by or arising from (A) transport damage or other external factors which are beyond the control of AVA of Norway, including irregular environmental conditions or influences, (B) frost or humidity, including storage in particularly humid environments other than that occurring while the product is in the custody of AVA of Norway, (C) improper installation, or maintenance which is not carried out in accordance with the maintenance instructions, or (D) improper or unusual use of the product. This Consumer Guarantee will not apply in the event of a lack of or Non-compliant Maintenance, and/or if the product is used in a non-consumer context i.e. in the course of a business. In order for this Consumer Guarantee to apply, the rating plate on the product must be complete and legible.
  6. This is a consumer warranty and does not cover products purchased by a company, or for professional use.