Article
I have a transport damage, what do I do
Online shopping has become an increasingly popular way to acquire products. But what do you do if you discover transport damage on the item you ordered? Here are some guidelines and tips on how to handle transport damage.
Report the damage immediately
If you discover transport damage to your item, it is important to act quickly. In many cases, there is a time limit for reporting such damage, so do not wait too long. The first thing you should do is report the damage to the carrier. This should ideally be done immediately upon receipt of the item. It is also wise to take pictures of the damage at this time. This will be useful as evidence if needed later.
Follow the retailer's guidelines
When you have purchased a product from a retailer, it is the retailer's guidelines that apply for handling transport damage. This can vary from retailer to retailer, so it is important to read their guidelines carefully. Most serious retailers will have clear procedures on how to report and handle transport damage.
If the shipment is from AVA
If you have ordered a product directly from us, we and/or the carrier will handle the matter. We will ensure that you receive the help you need to resolve the issue. However, please be aware that deadlines for reporting still apply, so do not hesitate to contact us as soon as possible. If you discover transport damage after receiving the product and it is from us, you can fill out our troubleshooting form for further assistance. This will help us handle the case quickly and efficiently.
Remember that handling transport damage can vary depending on the product type, retailer, and circumstances. The best advice we can give is to carefully follow the retailer's guidelines and act quickly when you discover damage. This will increase the chances of a quick and satisfactory resolution to the problem.